Yes — we providefree shippingon all orders within Australia.
See our Shipping Policy for more information.

Our estimated delivery times are:

Handling time: 1–2 business days

Transit time: 6–8 business days

Estimated total delivery time: 7–10 business days

For more details, please refer to our Shipping Policy.

As soon as your order dispatches from our warehouse, you'll receive a confirmation email with a tracking number, allowing you to track the status and location of your shipment.

Yes — we offer a 24-hour cancellation window. To cancel within this timeframe, please contact our customer service team.

We ship with Australia Post, Toll, Fastway

We offer a simple, hassle-free return process. For complete details, please see our Refund Policy.

Once we receive and inspect your returned item, we will process your refund. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy for details.

You can reach our customer support team via our Contact Us page or by emailing support@olvhaus.shop.

No — we are an online-only store. This allows us to offer competitive prices and a wide range of products.