Shipping policy

At Olvhaus, we are dedicated to delivering an exceptional shopping experience for our Australian customers. This includes clear, simple, and transparent shipping policies. We proudly offer free shipping on all orders within Australia.

Shipping Locations

This policy applies exclusively to orders shipped within Australia.

Delivery Times

Below are the estimated timelines for order processing and delivery:

Order Cutoff Time: 5:00 PM (AEST) – Orders placed after this time are processed the next business day, which may extend the delivery timeframe by one day.

Order Handling Time: 1–2 business days (Monday to Friday). Once processed, your order is dispatched via one of our trusted carriers.

Transit Time: 6–8 business days (Monday to Friday).

Estimated Delivery Time: 7–10 business days from order placement.

Carrier Services

We partner with reliable delivery providers to ensure your order reaches you safely:

Australia Post

Toll

Fastway

Shipping Costs

Free Shipping: All orders within Australia ship free of charge — no minimum spend required.

Delivery Issues

If you encounter delivery problems such as delays, missing packages, or damaged goods, please contact our Customer Service Team immediately. We will work quickly to resolve the issue and ensure your order arrives in good condition.

Tracking Your Order

Once your order has been shipped, you’ll receive an email with a tracking number. You can follow your parcel’s progress on our Tracking Order page.

For more information:

Questions?

Visit our Frequently Asked Questions page or contact Customer Support.

Contact Information:

Store Name: Olvhaus

Address: 35 Auburn St, Wollongong NSW 2500, Australia

Email: support@olvhaus.shop

Phone: +61 468 294 962

Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (Sydney Time)

Our goal is to reply to your email within 1–2 business days.