Refund policy

30-Day Hassle-Free Returns

At Olvhaus, your satisfaction is our priority. If you’re not completely happy with your purchase, we make returns simple and straightforward.

Return Policy Overview

Return Window: You may return items within 30 days from the date you receive your order.

Item Condition: Products must be unused, in their original condition, and returned with all original packaging.

Simple Process: Our customer support team will guide you through the return process for a smooth experience.

Return Costs

Defective or Incorrect Products: If your item is defective, damaged during delivery, or incorrect, return shipping is free.

Change of Mind: If you purchased the wrong product, the item doesn’t fit, or you no longer want it, the customer is responsible for paying return shipping costs. Please use a courier of your choice with tracking. We do not charge any restocking fees.

How to Return an Item

Contact Us: Email support@olvhaus.shop with your order number and reason for return.

Prepare Your Item: Securely repackage the product in its original packaging, including all accessories, tags, and documents.

Send It Back: Drop the package at your nearest shipping carrier, following the instructions in your return authorisation email.

Refund Process

Inspection: Once your return arrives, we will inspect it to confirm it meets our return requirements.

Processing: After approval, refunds are typically issued within 7 business days to your original payment method. Processing times may vary depending on your bank or payment provider.

Exchanges

Need a different size, color, or product? Contact us and we’ll be happy to arrange an exchange quickly and easily.

Non-Returnable Items

For hygiene and safety reasons, some products cannot be returned. Items that are non-returnable will be clearly indicated in the product description.

For more information:

Questions?

Visit our Frequently Asked Questions page or contact Customer Support.

Contact Information:

Store Name: Olvhaus

Address: 35 Auburn St, Wollongong NSW 2500, Australia

Email: support@olvhaus.shop

Phone: +61 468 294 962

Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (Sydney Time)

Our goal is to reply to your email within 1–2 business days.